FAQ

How Long Does Shipping Take?

All items are made to order and will be shipped within 10-12 business days (M-F). Orders may ship out sooner than that however, you will get an email with shipping confirmation once your order ships. 

Do you offer refunds or returns?

We hope you love your Big Donkey Brand items, but understand if you don't. I totally won't take It personally (I will). However, as we are just a small shop and for inventory reasons, we do not offer any refunds or exchanges, all sales are final. However, If your item does show up damaged please send us an email, within 10 days of receiving, so we can send you a new one: BigDonkeyBrand@gmail.com

Who designs the hats?

All designs are done by Stephen Schoch and his wife Francesca. Honestly Stephen isn't always super smart and creative, so most of the designs he makes, are after Francesca told him what to make about 50 times.

What happens if my pet chews up my new favorite hat? 

Well this one is simple, all the customer will be required to do is tweet a picture of their chewed up hat and the pet that did it and I’ll send you a replacement one! Then give them a treat for allowing you to take a picture of them of course.*

*not required just strongly encouraged

Does Big Donkey actually make the hats himself?

No, he does not have the sewing skills to assemble the hats, but he does handle all the image transfers and all of the quality checks. He even puts each hat on his head briefly to make sure he didn't mess it up after printing them (you can request this not happens as well, totally an option). But, in short, all designing and printing is done by the big doofus himself.